 RettCo Steel, called to book a load for one of RettCo Steel's customers. The load was to be picked up on Thursday and delivered on Friday, or the plant would shut down. Unfortunately, neither Hornady nor anyone else had a truck available on a Thursday at 3:00 PM. So it was arranged that the load would be a Friday pick up and a Monday delivery, but the load absolutely had to be there by 7:00 AM Monday.
This information was conveyed both to the driver and the customer service representative. The driver delivered the load prior to 7 a.m. Monday morning. As a result RettCo Steel and Hornady Transportation will both pick up more business.
Thanks again to all for a job well done.
Rettco Steel
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"At Bull Moose Tube, we expect hassle-free, on-time service at a competitive price. From dispatch to delivery, Hornady Transportation has been meeting these expectations for many years."
Driver James Darby was in Atlas Tube today, Plymouth Michigan. He gave our customer a hat after seeing the customer's collection of hats in his office. They said James comes in often and is always very professional and courteous while in the plant loading and never complains.
